Q: What is a Print on Demand Voucher?

A: A Print on Demand Voucher is, in most cases, what you get when purchasing a deal on JustPayHalfPittsburgh.com. You’ll receive an email with a link to download the voucher right after you complete your purchase, which will include the voucher value, where it is accepted, and any fine print associated with it. Please bring the printed voucher with you to the business to redeem the voucher.

Q: I completed a purchase and didn’t receive a link to print the voucher. What do I do?

A: First, you should always read the entire deal before purchasing. Some of our deals are for mailed certificates instead of Print on Demand vouchers. In that case, it may take up to 7-10 business days to receive your certificates in the mail. If that is not the case, check your spam folder or call NeoFill at (866) 311-9806. Neofill is the company that is responsible for the fulfillment of the vouchers.

Q: Do I have to print out the voucher, or can I show the server the voucher on my phone?

A: We recommend printing out and bringing the voucher with you when you are ready to redeem it.

Q: I have the voucher on my computer or Smart Phone, but I don’t have a way to print it. What should I do?

A: Send an email to ondemand@neofill.com, and they can send you one in the mail. Certain merchants will also accept the voucher on your Smart Phone, but we do not recommend relying on that, because some may require you to bring the printed voucher.

Q: What happens when my voucher expires?

A: When your voucher expires, you are still entitled to use it for the amount you paid for it, or the “promotional value” for the period provided by applicable law. If you are having difficulty redeeming the voucher during that time, please contact Neofill in writing at 650 S Prospect Ave, Hartville, OH 44632-8904. If you are within the redemption period required by applicable law, they will work with you to obtain a refund of the purchase price for the Voucher.